Size charts, measurements and product photos are provided for you via the website. We ask that you pay particular attention to these charts as they are there for your benefit. Using this information may eliminate the need for you to unnecessarily return goods.
We hope you will be completely satisfied with any product purchased. However we understand if this is not always case. If you wish to return an item, we aim to make it as quick and convenient as possible.
Shortages, Returns and Exchanges
The purchaser shall examine the goods on receipt and any shortages must be notified within 7 days of receipt of the delivery.
Goods ordered and subsequently returned will only be accepted by prior arrangement so please get in contact immediately if you are planning to return an item and we will advise you on how to proceed.
All orders are protected by a 14 Day Moneyback Guarantee (from the day of receipt of goods) which, in accordance with the distance selling regulations, guarantees a full refund if the item is returned unused with tags still intact and in their original packaging or repackaged securely in replacement packing if unavailable.
- Items returned after the 14 day period (from the day of receipt of goods) will not be accepted.
- Any item that is soiled and/or damaged (including excessive odour of perfume or smoke) will not be refunded.
- For hygiene reasons the following items will not be accepted back: browbands, jewellery
- Please understand that custom made or personalised items cannot be returned or exchanged.
All items properly returned under this policy are eligible for a refund. The full purchase price (original shipping fee excluded) will be credited when your item has been received and your return has been processed.